Below you will find our FAQ list.If you don't find an answer to your question, please call or write us and we will do our best to provide you with one.
1. Q: Why doesn't Cravedog have a sales tax?
A: Our head office is located in Portland, Oregon and the state of Oregon has no statewide sales tax. Regardless of where our clients are based, they are not required to pay sales tax for our products or services.
2. Q: Can you ship our finished product to different locations?
A: Absolutely, we can split up your order for promotional copies, distribution, etc., at no additional shipping cost.
3. Q: What is an Over/Under Policy that I've seen on other sites? Does Cravedog have one?
A: We do not charge for what some companies call Overs, which is a term for manufacturing extra discs. If we make extra discs, we won't charge you for them; we'll just give them to you for free. And although this rarely happens, if we don't manufacture enough discs, we'll credit you back for that amount. In some cases, vinyl overs must be paid for, but do not exceed 10%.
4. Q: Why does the cost per unit change so dramatically between 500 discs and 5000?
A: Essentially, the setup charges incurred in processing a replication order are such that it is not cost effective to manufacture less than 1000 units. This is due to the related costs in film, setup, mastering and proofing. Generating a glass master for CD pressing is an expensive, time consuming process. Once you have overcome the initial setup costs, the marginal cost per disc manufactured continues to decrease.
5. Q: Hey, I've already scheduled our CD release show- can we have our order by Friday?!
A: First of all, that's just silly- Cravedog recommends that you should not set any release dates for your CD until you have the finished product in your hands. It's always best to leave yourself a generous amount of time to avoid unnecessary stress. Additionally, if you're planning on getting reviews in the press and hoping to get some exposure on radio you'll always want a few weeks to send out promotional copies of your project before your CD release party.
6. Q: How much music or data can I put on CD, Enhanced CD, CD-ROM and DVD orders?
A: For RedBook CD-Audio, we can replicate CD's up to 79:45, with a customers disclaimer over 77:02. The disclaimer would simply state that the customer is aware that the title is over Red Book Standards of 77:02 and may not play on some older CD players. Some of this space is used up for the gaps between audio tracks on the audio CDs or indexing information on the data CDs. To calculate the sum of your audio information, add the time of all the individual tracks together, 2 seconds at the beginning of the disc and 2 seconds between each of your tracks. If the disc has CD-Rom data, (Enhanced CD) the max time is 79:10. For data CDs or CD-ROMs, the total file size on our data discs are about 685 MB. A general rule of thumb is to allow about 10 to 15 MB of space for indexing.
The maximum capacity of a DVD disks depends its type. Here is the breakdown:
It's always a good practice to leave about a 6% safety margin on your discs. So on a DVD-5 (or DVD-R) with 4.7 billion bytes, do your budgeting assuming you have 4.46 billion bytes
7. Q: What do DVD-5, DVD-9, DVD-10, and DVD-18 mean?
A: These terms refer to single sided, double sided, single layer, and dual layer disks. The numbers represent, in round figures, the number of gigabytes the disk can hold. Using these terms is easier than using terms such as "Single Sided," etc.
8. Q: Do you ship orders internationally?
A: In some cases Yes, with orders outside of the continental US shipping costs will be estimated and emailed to you for your approval prior to the start of production.
9. Q: What is the turnaround time on a CD order?
A: Typical turn time on a Long run CD/DVD order is 14-18 working days (m-f) Vinyl can take 8-10 weeks from test pressing approval. Short run orders range from 7-12 business days depending on order specifics. We can quote your rush project as well! The turn time begins when we have a working master and approved artwork. Most CD orders that we receive involve critical time schedules. The most common problem in delaying your project happens when the artwork you provide does not meet the template specifications. Our Template Page and the Printing FAQ (pdf) on our website will detail these graphic specifications and guide you through the process. Please take the time to read this information before you submit your artwork.
10. Q: Do I need to have my CD, CD-Rom or DVD master on any particular kind of disc?
A: No, replication can begin with any CD-R or DVD-R or DDP file set for audio CD masters. We do recommend you begin with quality media- taking your information to a professional mastering facility is always a good start if you are choosing to replicate your project. If you are burning the master CD-R or DVD-R yourself, we recommend that you use whatever disc verification or error checking features your particular software may have. Replication (as opposed to duplication) will reproduce the contents of your original CD or DVD bit-for-bit, so a simple rule of thumb is that the finished product will sound or look exactly as good as what you send us.
11. Q. What additional specifications should I be concerned with when submitting my DVD for replication?
A: Due to the technical nature of DVD formatting, we suggest that you go through this list with whoever is mastering your new project.
a) DVD-R for Authoring is accepted for Encrypted CMF disc
b) DVD±R/RW (single or Dual Layer) media are accepted with caution that not all software creates a good Master disc and should be tested before submitting an order.
12. Q. Are your replicated DVDs all 'region' free? As in, do they play on both PAL and NTSC?
A: We replicate our DVDs exactly to the specifications that our clients author them and present them to us. DVDs can be authored for either PAL or NTSC, and can be Regions 1-6 (or any combination). We replicate both PAL and NTSC, and all regions titles, so it's up to our clients and their mastering technicians to supply us with their preferred format.
13. Q: Can we send you our audio files digitally?
A: We accept electronic masters in the form of DDP images only.
14. Q: Do I need to have my Audio CD mastered?
A: We always recommend that you take your CD to be professionally mastered in order to get the most balanced, professional sounding final product.
15. Q: Do I need to keep a copy of my master and art files?
A: Yes, it is always a good idea to have several back-up copies of your master and art files just in case. We typically store masters at the plant for up to 2 years; however, we will not be responsible for your master or art files.
16. Q: What do you mean by CMYK & Spot Color?
A: Most color printing is done with CMYK process inks. CMYK stands for Cyan, Magenta, Yellow and Black. These four colors are mixed together by small dots on a press to achieve a wide (however, somewhat limited) range of color. This is why they call this type of printing 'four-color process'. Typically, most of your disc packaging (excluding the disk-face itself) is printed using CMYK color. Your disk-face is often printed using Spot colors. Unlike CMYK or four-color process that blends color together through fine dots, spot colors are pre-mixed inks. For example, let's take the color green. In four-color process, you would mix Cyan and Yellow together to achieve green. As a spot color, green is just one ink...green. It has been mixed together in a factory somewhere and is ready to go. While spot colors allow for a wider range of color possibility, CMYK colors are limited in color possibility. You will want to keep this in mind when choosing your colors for your project. It is helpful to have a "Pantone Solid to Process" swatch book. This will show you many different spot colors and their respective CMYK equivalents. If you are intending on having your CD face color match colors to other areas of your packaging, you will want to choose a Pantone color with a close CMYK equivalent.
17. Q. How much do I have to pay before my order starts??
A: All projects require a 75% deposit to get things underway or, if you prefer, you can prepay for your entire order. The remainder of your balance will be due prior to shipment.
18. Q: Will I get my master, booklets and film back once my job is complete?
A: No, not unless you specifically request that they are returned.
19. Q: Does Cravedog offer a guarantee on its services?
A: Absolutely. We stand behind our products and will replace them if we are in error. We want you to be satisfied with your order and we will do everything possible to make you happy.
20. Q: What is a glass master?
A: The glass master is an essential part of the production process, once made it is stored in readiness to produce other 'stampers' should a re-press be required. A glass master is an exact reproduction of the original master. A powerful laser etches a photosensitive layer applied to the 'glass' before being 'fixed' by a chemical process. This glass master is then processed through a bath in which an electrical charge is applied to build up a layer of various metals. Once this layer is around 300 microns thick (0.3 mm) the process is stopped and this layer is removed from the glass master and trimmed. It is this 'stamper' (a mirror of the raw data) that is used in the presses that heats (at great temperature) the raw material of the disc - polycarbonate.
Some CD replication companies create their glass masters and stampers at up to 4x speed in order to produce discs at a faster rate, however, our glass masters and stampers can be manufactured at 1x speed upon request. Our discs are also manufactured from the best polycarbonate available, and then injection molded for up to 4 seconds longer than other manufacturers which makes for a higher quality CD.
21. Q: I need some additional help creating the design for my project. Can you help?
A: Yes, we have graphics designers on staff that will work with you to help your product achieve the custom image that you desire at an affordable price.
FOR PRINT RELATED QUESTIONS BE SURE TO READ OUR PRINTING FAQ SHEET HERE (pdf).